The Department of Veterans Affairs took bold moves to ensure the nation’s largest health care entity was making strides to engage with patients and staff via social media sites. This entailed convincing key leaders of the need for a social media presence, ensuring accountability for messaging and responses, creating a fan base that would garner thousands of fans, and developing Standard Operating Procedures and policies that would be in place for the Veterans Health Administration’s (VHA) more than 200,000 employees and millions of Veterans.
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Matt Rutherford, MBA, MPH, health systems specialist, vha media management, U. S. Department of Veterans Affairs
Rutherford is responsible for devising, implementing and overseeing VHA’s social media and Web strategies and regularly works with Public Affairs staff and Web Content Managers throughout VHA to improve the administration’s medical center and program office Internet websites and social media sites.
Michael Hill-Jackson, deputy public affairs officer, VA Palo Alto Health Care System