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Conflict Resolution Simplified
Ready to attend the PRSA 2013 International Conference?
Workshop
Tuesday, October 18, 2011 2:15 p.m. - 3:30 p.m.
Location: Palazzo Salon B
Mary Jane Saras, LCSW, vice president, leadership development, Creative Energy Options, Inc.
Managers spend 30 to 50 percent of their day handling conflict, yet 88 percent of employees think they do not handle it effectively. Learning to be competent and confident in managing and building relationships is a core competence for all leaders in the 21st century.
- Learn how to create a welcoming, positive and professional environment, free of painful “gotcha” moments where office politics and conflict are running rampant.
- Uncover hidden reasons why your buttons get pushed, and learn what to do about it.
- Take away a five-step process to address tough topics while treating people with respect.
- Develop confidence and competence in re-routing conflict painlessly and easily.
Final Presentation
(Available to registered attendees only. Register now!)
Mary Jane Saras, LCSW, is vice president for Leadership Development for Creative Energy Options, Inc., a consulting firm dedicated to redefining leadership and optimizing workplace relationships. Saras provides workshops and programs on leadership development, conflict resolution, communication skills and team building.