A special thanks to all of our presenters. Speakers who have made their presentations available are listed below.

Monday Keynote Luncheon
Trip Advisors: CEOs Weigh in on the State of the Hospitality Industry
Moderator: Scott Mayerowitz, travel reporter, Associated Press
Speakers:
Ted A. Beattie, president/chief executive officer, John G. Shedd Aquarium
Christopher Heywood, vice president, communications, NYC & Company.
George Hobica, founder and CEO, AirfareWatchdog.com
Tammy R. Krings, CEO & leadership coach, TS24
Kim Schaefer, CEO, Great Wolf Resorts

Session: Set I
Crisis Case Study: Using Social Media for Reputation Management in Real Time
Speakers:
Kate Oliphint, Jack Hanna’s Into the Wild
Patty Peters, vice president of community relations, Columbus Zoo and Aquarium

Session: Set II
Clearing the Blurriness: Public Relations Maximizing Marketing Efforts
Speakers:
Lindsey Brown, director of marketing and public relations, Greater Houston Convention and Visitors Bureau
Elizabeth Dolinski, president, Luminosity Marketing
Mark C. Romig, APR, president and CEO, New Orleans Tourism Marketing Corporation

Session: Set III
Barcelona Principles: The New Standard of Public Relations Measurement
Speaker: Johna Burke, vice president, BurellesLuce

"Monitoring Your Online Reputation"
Speakers:
Darnell Holloway, manager of local business outreach, Yelp
Michele Whol, vice president of marketing and client services, Revinate
Holly Zoba, senior vice president of hospitality sales, Signature Worldwide

Session: Set IV
"The Politics of Travel & Tourism"
Speakers:
Kristen Jarnagin, vice president of communications, Arizona Hotel & Lodging Association
Sean McLaughlin, news anchor/reporter, CBS 5 KPHO-TV, Phoenix
Donna O’Daniels, executive director, Louisiana’s Northshore/St. Tammany Parish

Session: Set VI
Non-Traditional Travel Publications
Speakers Erin McDonnell, travel director, Food Network Magazine
William Robert Newcott, editor, AARP The Magazine

Session: Set VII
"Lights, Camera, Video: Travel News Online and Mobile—the Latest Ideas"
Speakers
La Carmina, Japan goth blogger; TV host & fixer; author of 3 Jpop books; travel + fashion journalist; Coolhunter; Pirate;. ARR.
Scott Fais, special projects reporter, Bay News 9, Central Florida News 13
Susan Farewell, editor-in-chief, FarewellTravels.com