This Just In…
Don't wing it: The difference between crisis communications success and failure lies in planning.
Gerard Braud shares the critical strategies your plan needs.
Pope Francis' recent example could teach political and corporate communicators, as well as CEOs, more than a few lessons about communications.
The NYPD discovered the risks of consumer-generated content when their custom hashtag #myNYPD was hijacked by critics this past April.
Here's how to manage stakeholder backlash and foster meaningful engagement going forward.
"A company whose culture results in turning a blind eye to safety problems invites crisis, and in this case, disaster."
Here, Virgil Scudder shares key lessons from the GM recall debacle.
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