Category: Communication Strategy
Today’s business operating environment faces a public that is very sophisticated about science, environmental impact, health, safety and other powerful cultural issues. Contrary to industry and management assumptions, and despite its high level of knowledge and education, the public often sets rationality aside when making decisions. Instead, it uses highly emotional approaches, ideas and even hunches to arrive at a final conclusion.
Why? Because community decision-making is always values-driven, so you have to build trust and confidence with the public by addressing their concerns and core values, while avoiding fatal strategies that minimize, trivialize, ignore or belittle those values.
In this webinar, you will learn:
James E. Lukaszewski, ABC, APR, Fellow PRSA, president, The Lukaszewski Group, Division of Risdall PR
Lukaszewski is among the most widely known crisis public relations practitioners and senior executive coaches in North America. His PRSA and IABC webinars, teleconferences and in-person programs have been attended by thousands of practitioners over the last 25 years. Corporate Legal Times lists him as one of the top 28 crisis consultants.
Participants earn 1.0 APR Maintenance Credits for a webinar. For more information on Accreditation maintenance, visit http://www.prsa.org/Learning/Accreditation.