FitzGerald offers an unusual educator/practitioner perspective, with a doctorate from Temple, and the Fellow credential, awarded to fewer than 2 percent of PR practitioners. She has served as PRSSA adviser for 18 years, and also as graduate program director. She serves as Accreditation Chair for the Philadelphia PRSA Chapter, and is a board member of PRSA's Educators Academy. Her experience includes workshops in business writing and presentation skills. FitzGerald has published several books with McGraw-Hill, as well as in scholarly journals.