November 27, 2013
Now that consumers and employees have continuous connectivity and an endless supply of apps, corporate chief information officers are responsible for keeping their technology systems nimble and secure, Forbes reports.
In its recent forecast of technology trends for the next three years, Forrester Research says that consumers will expect uniform service whether in the physical or digital worlds, a trend also fueled by the convergence of business and personal uses of technology, delivered with “blazing fast performance on a variety of workloads, all at an affordable cost and level of complexity.”
According to Forrester’s report, “A great digital experience is no longer a nice-to-have; it’s a make-or-break point for your business as we more fully enter the digital age.” Customer impressions of a business are now established through digital engagement. Cheaper, more agile, collaborative, and adaptive methods for data sharing are key, along with designing “predictive apps able to sense their environment and respond in real-time, anticipate user action, and meet users in their moment of need.”
Sensors will draw technology “ecosystems” together. Amid ubiquitous connectivity and a proliferation of devices, wearable computing will go from niche to broader use. One downside to all of this interconnectedness, however, is that many data breeches come from trusted insiders. According to the report, “the minimum cost of a data breech is $10 million, and in many cases it can be much larger.” — Greg Beaubien