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What baseball can teach PR pros about crisis management
June 15, 2010: By now you’ve likely heard the tale of the Detroit Tiger and the call that ruined his perfect game. Armando Galarraga has had a middling career in the big leagues and only recently regained his position in the Tigers’ starting rotation. This game was his chance at statistical immortality.
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A culture of apologies: Communicating crises in Japan
May 24, 2010: Japan has had its share of company scandals, product recalls, food poisonings and other incidents requiring crisis communications skills. And while Japanese companies, organizations and politicians have developed a way of handling the public disclosure of these incidents in a way that is acceptable in Japan,
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Is your crisis communications plan anti-social?
April 1, 2010: In today’s world, your crisis communications plan needs to consider an organization’s new social channels — whether on internal networks or via external platforms. Here are some steps to ensure that your plan isn’t short lived or lacking in scale. -
General Motors manages crisis with social media
May 25, 2010: Christopher Barger, director of global social media at General Motors, presented the keynote address at the 2010 Best Practices in Media Relations Summit on March 3 in New York. -
Metrics of Crisis: Building Effective Plans | ComPRehension
April 23, 2010: James E. Lukaszewski, ABC, APR, Fellow PRSA, CCEP, chairman and president, The Lukaszewski Group Inc., vbreaksdown the the stats of communication crises and the importance of effective crisis planning.
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Crises you can plan for: Preparing for the expected crisis
March 16, 2009: ... Crises you can plan for: Preparing for the expected crisis. ...
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Once a paragon of crisis PR, Johnson & Johnson relearning its own Tylenol lesson
June 1, 2010: The Food and Drug Administration might seek criminal penalties against McNeil Consumer Healthcare, the Johnson & Johnson unit that makes Children’s Tylenol and other over-the-counter kids’ medicines that were recalled last month. -
Fix Your Six Biggest Crisis Communications Problems in Two ...
January 25, 2010: James E. Lukaszewski, ABC, APR, Fellow PRSA, CCEP, addresses how to resolve nagging personal and professional issues that arise in his two-day seminar Advanced Crisis Communication Strategy.
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Twitter continues to be a useful tool for some small businesses coping with customer-service or business crises, The Wall Street Journal reported on Sept. 15
October 1, 2009: “Twitter gave us an up-to-the-minute ability to take what would normally be a crisis situation and make it just another event,” said Peter Bianchi, chief execut -
Executive decision: Persuading CEOs to do the right thing during a crisis
September 14, 2009: executives, CEOs, crisis management