Case in Point: Catching the AI Wave in Communications: Swim, Surf or Drown?

In this Case In Point, we will be looking at the use of AI for the analysis of human communications — how can communicators best use the technology in their job, and what are the pitfalls to avoid? A number of real-world examples and case studies will be presented and discussed in the process of answering the following questions:

• What is the state of the art of AI technology use in communications?
• Where is it showing strength and where is it coming up short?
• What AI uses are ready for prime time?
• Where should I be concerned and tread carefully in my use of AI?