How to Become More Trustworthy at Work

Before knowing someone’s background or reading their résumé, we first pay attention to their body language, mannerisms and other social cues. Our bodies and brains are sending signals to find out if people seem reliable and approachable.

With the hybrid and remote workplaces of today — and an influx of Zoom calls and digital connections, rather than in-person interactions — these signals matter even more.

“Whether you’re onboarding to a new team, pitching an idea to executives or building rapport with clients, the signals you send, especially those of warmth, create the foundation for influence,” says an article from Fast Company.

To build greater credibility at work, practice working on warmth. “Direct eye contact, open posture, leaning slightly forward and subtle nods all signal active attention,” and calm the limbic system so that the other person perceives you as open and less threatening.

Paying attention is essential, too. If another person thinks that you are fully present and listening, then they will likely be more trusting of you. Beyond being earnest, it’s about making other people feel valued. Remembering a family member’s name, wishing a co-worker a happy birthday, validating concerns or congratulating someone on a job well done can be meaningful ways of showing that you care.

Try to keep the focus on the other person instead of yourself. Ask questions and let them talk about themselves and their work, instead of talking about yourself or controlling the conversation. “Studies show that people rate conversations more positively when the other person shows genuine interest and curiosity about them,” the article says. 

“From a neuroscience perspective, a smiling face, relaxed tone of voice and nonthreatening posture lower others’ cortisol responses and increase approach behaviors.” Greeting your co-workers, smiling and adding humor to situations indicates that you are approachable and easy to be around, meaning that others view you as dependable. Continue following up, being consistent and showing that you care to form stronger bonds and bolster relationships.

Co-workers who have confidence in one another perform better, especially under uncertain conditions, the article states. Start with small actions daily and focus on warmth and connection to drive trust and influence.