Mastering Emotional Intelligence for Communicators
You’re in charge. As you hear the client approach, what do you do? Rush to the restroom, so you won’t be in your office when the client arrives, and hope they’ll calm down while waiting in the lobby? Or, realizing your own anxiety, do you breathe deeply to calm yourself and clear your mind?
Or do you wait in your office, armed with your talking points and backup information, so you can prove you’re right and show the client they have nothing to be upset about?
This article is exclusive to PRSA members. Please sign in to continue reading.
Not a member?
Join PRSA to read more articles like this and to advance your communications career.
Print subscriptions to Strategies & Tactics are available for nonmembers.